Returns & Refunds

This policy applies to Melbourne Lavash orders. It does not exclude rights or remedies available under the Australian Consumer Law.

Change of mind

Our products are perishable and generally prepared for a selected bake day. You may cancel an eligible order before the displayed cutoff through your account or by contacting us. A paid card order will be refunded to the original payment method and an unpaid cash order will be cancelled without charge.

We may decline a change-of-mind cancellation after the cutoff or once preparation has started.

Problems with an order

Contact us promptly if a product is unsafe or spoiled, damaged, incorrect or otherwise fails an Australian Consumer Law guarantee. Stop consuming food you believe may be unsafe and, where practical, keep the product, packaging and order details.

Depending on the circumstances and the Australian Consumer Law, the remedy may be a replacement, refund or another appropriate solution. Change-of-mind limits do not apply to faulty or unsafe goods.

Missed collection or delivery

If we make an error with collection or delivery, we will provide an appropriate remedy. If collection is missed, or delivery cannot be completed because the supplied details were incorrect or nobody was available, a refund or redelivery is not automatic. Contact us promptly and we will consider the circumstances and the condition of the perishable food.

Contact us

Email info@melbournelavash.com.au with your order number and a description of the issue. Include photographs where they help explain damaged or incorrect goods. Approved card refunds are returned to the original payment method; processing time depends on the payment provider.