Privacy Policy
Melbourne Lavash is operated by MELBOURNE LAVASH PTY LTD, trading as Melbourne Lavash (ABN 47 701 432 804). This policy explains how we handle personal information when you use our website, place an order or contact us.
What we collect and why
We may collect your name, contact details, order and delivery or collection details, account information, messages, reviews, marketing preferences and basic information about how the website is used. We collect this information directly from you and automatically through necessary website technology.
We use it to process and fulfil orders, manage accounts and enquiries, provide delivery or collection, send order and account updates, prevent misuse, improve the website, keep required business records and send marketing only when you have chosen to receive it.
If you submit a review that we publish, your chosen display name, rating, review and optional suburb may be shown publicly. Your email address is not displayed.
Payments and service providers
Card payments are handled by a third-party payment processor. We receive the payment result and transaction reference but do not receive or store your complete card number or security code.
We use service providers where needed for payments, email, website operation, data storage, security, optional analytics and the website assistant. We share only the information reasonably required for those services and do not sell personal information.
Messages entered into the website assistant are sent to an external artificial-intelligence service and may be sent to a backup service if the first service is unavailable. Do not include personal, order or payment information in assistant messages.
Cookies and marketing
We use necessary cookies and browser storage for functions such as signing in, security, retaining a cart and remembering preferences. Optional analytics is used only according to the choice you make. You can change that choice through Cookie preferences in the website footer.
Order and account messages are not marketing. Marketing emails are sent only when you subscribe or opt in, and each marketing email includes an unsubscribe option.
Storage and your choices
We use reasonable safeguards and keep personal information only for as long as needed for orders, accounts, legal and accounting records, dispute handling, security and your communication choices.
You may ask to access or correct your information, or request account deletion. Some transaction or legal records may still need to be retained. Contact info@melbournelavash.com.au with a request or privacy complaint. We will review it and respond. If the Privacy Act applies and you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.